ATTENTION: DUE TO THE RECENT COVID-19 PANDEMIC AND THE NATURE OF OUR BUSINESS, SOME SALES ARE FINAL.

Items that are final sale will be labelled as such. 

Shipping

We make every effort to process your order in 24-48 business hours. After your order is placed, you can expect to receive it within 2-7 business days depending on the method of shipping chosen & your location. We ship worldwide via Royal Mail partnered with your local courier.

 

With all purchases you will receive a shipping confirmation email with a tracking number, so you can locate your package(s) on trusted courier services such as Royal Mail, USPS, DHL and other well known delivery services. In the event that you don't receive a tracking number within 2 business days of purchase, please contact orders@shopcorebeauty.com.

Returns

Items can be returned for store credit within 14 days from the date of receipt. To be eligible for a return with full refund via store credit minus the cost of shipping (if applicable), return must be initiated within 14 days of receipt. These items will be eligible for full refund via store credit, minus the cost of shipping (if applicable). This policy lasts 14 days. If 14 days have gone by since receipt of your purchase, unfortunately we can’t offer you a refund. 

If you choose to use a return label provided by Core Beauty, $5.95 will be deducted from your refund for the cost of the return label.

We must receive item within 30 days of return approval or the return will be cancelled. 

    We do not accept returns on the following products:

    • Liquid Foundation, BB Creams, Concealers (Please utilize our sampler program to assist with finding your correct color match)
    • Professional Products
    • Used False Lashes
    • Sample & Trial Kits
    • Final Sale Items

    Gift cards are non-refundable.

    If you received a gift with purchase, and choose to make a return, the gift must be included with the return in order to receive a full refund. You will otherwise be charged the full retail value of the gift with purchase if you choose to keep it. If you received a promotional gift card with purchase and return your purchase, the gift card will be voided.

    We do not offer refunds for items purchased with winning gift cards. We do not refund return shipping unless it is the error of a Core Beauty Team Member. 

    In order to process a return, please visit Create a Return.

     

    PLEASE NOTE:

    • You can return your purchase for up to 14 days from the date product was received (As noted via tracking number).
    • Cost of return shipping is not included.
    • We must receive item within 30 days of return approval or the return will be cancelled. 

    Exchanges

    We currently do not have the ability to process an exchange. If you would like to exchange an item for any reason, you will need to complete the Create a Return formand complete a new order for the new items you desire. 

    Damages

    We only replace items if they are defective or damaged. We do not refund damaged items unless the item is out of stock. We only replace exact product and shade that is damaged. We require a picture of the damaged item sent to orders@shopcorebeauty.com within 24 hours of receipt. Please email image of product and delivery box.